How may we assist you?

We have a number of resources available to assist you. You are welcome to contact us by whichever is the most convenient method for you.

Live Chat (quickest response)

Use the button on the right, or click here – our customer support staff will be pleased to assist you. If by chance none are available, please leave a message and we will get back to you, pronto.

Phone Callback

Pass us your phone number (please include country/area code) and we will call you back. You may use Email, or Live Chat to pass us your phone number. Let us know if there is a time that is the most convenient for us to call you.


Contact us at βˆ’ our team will respond within 24 hours. Alternatively you may contact the customer support representative who covers your area from the list below.

Find the Wakatobi team member for your location

Bali Team / Administrative office

Manager: Crispin Jones
Bali: GMT/UTC +8

Robert Parrington
United Kingdom: GMT/UTC +0

Stefanie Voigt
Germany: GMT/UTC +1

Marek Machinia
Germany: GMT/UTC +1

Steffi Wagner
Germany: GMT/UTC +1

Linda Cash
Australia: GMT/UTC +10

United States & Canada

Karen Stearns
Marketing & Media Relations
Florida: ET – GMT/UTC -5

Bob Kippola
Colorado: MT – GMT/UTC -7
California: PT – GMT/UTC -6

Randal Sanders
Louisiana: CT – GMT/UTC -6

Steve Miller
Ohio: ET – GMT/UTC -5

Frank Owens
New York: ET – GMT/UTC -5
Canada: ET – GMT/UTC -5

Michelle Winkel
Florida: ET – GMT/UTC -5

β€œThe new Turtle Beach Bungalows are elegant and spacious. As always, the people here are wonderful and that is what brings us back. Kudos to the chef and all the dining staff. I love the freshly caught fish – such a treat. Shout out to the Waka IX for excellence in diving and… “Turtle Beach Bungalows are Elegant and Spacious”

Robert and Lizabeth Hart
,October 2023