For a reservation to be secured, a deposit of 25% of the package price is necessary. The balance is then due 90 days prior to commencement of trip. As we have only limited space available, we have to operate on a first-pay first-serve basis.

The early payment option: If you choose to pay the full amount due for your trip directly when booking, you will get a 1% reduction on the balance payment amount for each month ahead of the 90 days before the trip that you pay. Early payments make planning easier for us and we share the benefits with you. (Payment sent in for a trip 10 months in the future would get an 8% discount on 75% of the total resort bill).

For a personalized payment breakdown, please contact our friendly staff in the Bali office.

Our preferred mode of payment is international wire transfer (Telegraphic Transfer). If you choose to wire your payment, please transfer amount due (net of charges) to the following account:

Wakatobi Dive Resort Bank Account Information:

BASIC ACCOUNT INFORMATION :
Beneficiary Name : Wakatobi Pte. Ltd
Beneficiary Account numbers :
4835-364836-62 (USD)
4835-364836-62-1 (EUR)
SWIFT address of Credit Suisse Zurich : CRESCHZZ80L

BANK ADDRESS :
Credit Suisse Werdmühleplatz
Uraniastrasse 4
8021 Zürich-Werdmühleplatz
SWITZERLAND

ADDITIONAL INFORMATION FOR TRANSFERS FROM EUROPE :
IBAN CH41 0483 5036 4836 6200 0 (USD)
CH14 0483 5036 4836 6200 1 (EUR)

ADDITIONAL INFORMATION FOR TRANSFERS FROM THE US :
Intermediary Bank : Bank of New York, New York - ABA #: 021000018
SWIFT address of Bank of New York: IRVTUS3N
Account number of CS First Boston Zurich with Bank of New York : 8033342099

Please use account information exactly as stated above.
(Transfer time is approx. 5-8 days).

Confirmation

Please send us an email or a fax copy of the transfer receipt to confirm having paid:
Email: office@wakatobi.com
Our Wakatobi Reservation Office Fax number: +1 866 375 42 96

We'll confirm crediting of your payment to our account by email or fax to you.

Please also note the important Terms / Conditions

We also accept both VISA and MasterCard for payments but due to Indonesian banking regulations we can only deduct Indonesian Rupiah and you may therefore experience a slight currency exchange loss. We therefore still recommend international wire transfers.

If that is not possible, simply supply us with your credit card details and a faxed passport copy with an authorization confirming the amount you authorize us to deduct.

We will confirm payment by email.

The credit card payment system is like this:

Hotels across Indonesia have an exchange rate and a billing rate. It is up to each individual hotel to set it's billing rate at the level it chooses.

Some hotels try to avoid credit card payments, so set their billing rate very high to dissuade guests, others recognize that accepting credit cards is a service and set their rates to cover any banking charges associated with receiving credit cards. We are charged 3% by our bank to accept credit cards.

For the convenience of our guests, our prices are set in US Dollars For our guests who wish to settle their resort bill in US Dollar cash, guests pay the price as per their invoice.

For guests who wish to pay in Rupiah (either on Credit Card or in Cash) we use our billing rate to convert the USD figure invoiced into Rupiah. Our billing rate is set at 3% above the rate our bank offers us - this is as per our banking costs.

In Indonesia, we are only able to process credit card payments in the National Currency, and we base this rate on the rate our Indonesian bank offers. Please note that our Indonesian bank (as any nationalist institution would) sets its rates to favour the national currency, in this case the Indonesia Rupiah.

The day after you pay your bill, when we receive the credit card forms in our Bali office, we process the payment. The rupiah rate will be out of date when we process the payment as the rupiah tends to yo-yo around a fair bit. Thus we may take more or less than we should take. (if you are still comparing this to the US Dollar figure found on your resort bill.)

Next the information is transmitted to your card issuer. Your card issuer will process the payment. Generally this happens within 48 hours, but this can take up to a week, and in this time the rupiah will have wobbled some more.

Your card company will also convert the rupiah rate back to dollars so that it can appear on your credit card statement in a currency that makes sense to you. However the exchange rate here will be one that favours the dollar. There may also be a charge for using the card in another currency. Some banks levy a one off charge, others charge a percentage of the figure billed.

Due to the numerous currency conversions, the time lapse, the differences between rates used, at every step of the way, the card-holder and the retailer stand to lose out.

By signing the credit card authorization form, our guests agree to pay the Rupiah figure on the form, and the US Dollar figure that they were billed is no longer relevant in the transaction, but can be used as a guide as to approximately how much they pay.

We offer a service to our guests by accepting credit cards. That service comes with a cost to us and a risk to the guests due to the fluctuation of the international exchange rate mechanism. Guests are entitled to settle in cash or by international bank transfer, to avoid that risk, but many choose to pay by credit card and accept the consequences.

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